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Support.com, Inc.
575 Broadway, Redwood City, CA 94063 * (650) 556-9440
Business Description The company is a leading provider of eBusiness infrastructure software that optimizes, automates and personalizes user support over the Internet. Our comprehensive suite of eSupport software products and services is designed to accelerate eBusiness growth by increasing the strategic value of support organizations and reducing support inefficiencies that would otherwise constrain expanding Internet initiatives.
Offering
Information

Company has
gone public

Trading As  SPRT (NASNTL) Industry  Internet (SIC 7389)
Type of Stock Offered  Common Shares Filing Date  2/18/00
Domestic Shares Offered  4,250,000 Offer Date  7/18/00
Foreign Shares Offered  0 Filing Range  $11.00 - $13.00
Company Shares  4,250,000 Offer Price  $14.00
Selling Shrhldrs Shares  0 Gross Spread  $0.980
Gross Proceeds  $59,500,000 Selling  $0.580
Expenses  - - Reallowance  $0.100
Post-IPO Shares  33,420,000 Employees  - -
Primary
Underwriting
Group
Underwriter NameParticipationUnderwriter Phone
CS First Boston Lead Manager (212) 325-2000
Bear, Stearns & Co. Inc. Co-manager (212) 272-4850
Chase H&Q; Co-manager (415) 439-3626
Wit SoundView Co-manager  
Income
Statement
and
Cash Flow
Summary
  Prior
Audited
Income
Latest
Unaudited
Income
  Full Year Audited Figures - - Months Ending
Figures in U.S. millions except per share data       12/31/98 12/31/99    
Revenues   - - - 0.018 3.315 - -
Income from Oper.   - - - -2.804 -14.464 - -
Net Income   - - - -2.750 -14.294 - -
E.P.S   - - - -0.570 -2.310 - -
Revenue Growth (%)      - - - 18,316.667   -
Net Income Growth (%)      - - - -   -
Oper. Profit Margin (%)    - - - - - - -
Net Profit Margin (%)    - - - - - - -
Cash Flow - Oper.     -8.04 - -
Cash Flow - Inv.     -8.68 - -
Cash Flow - Fin.     17.94 - -
Balance Sheet
Summary
and
Financial
Ratios
Balance sheet as of: 12/31/99 Financial Ratios
Total Assets    17.53 Current Assets    16.39 Current Ratio    2.32
Total Liab.    30.78 Current Liab.    7.05 Debt Ratio    175.62%
Total Equity    -13.25 Working Cap.    9.34 Debt to Equity Ratio    -
Cash    4.02    Return on Assets   -
Use Of
Proceeds
The proceeds from the proposed offering will be used for repayment of debt and general corporate purposes including working capital.
Legal Counsel
Registrar
Auditor
Issuer's Law Firm  Pillsbury Madison & Sutro
Bank's Law Firm  Wilson, Sonsini, Goodrich & Rosati
Registrar/Transfer Agent  American Securities Transfer and Trust
Auditor  Ernst & Young
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Principal
Shareholders
Name of Shareholder% Owned
Before
% Owned
After
Entities affiliated with Spinnaker Founders Fund, L.P.    
Entities affiliated with Softbank Technology Ventures IV    
Entities affiliated with Accel VI L.P.    
Note: represents ownership of 5% or more prior to the offering.

Last updated: 7/24/00 1:30:18 PM
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