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| Support.com, Inc. |
| 575 Broadway, Redwood City, CA 94063 * (650) 556-9440 |
| Business Description | The company is a leading provider of eBusiness infrastructure software that optimizes, automates and personalizes user support over the Internet. Our comprehensive suite of eSupport software products and services is designed to accelerate eBusiness growth by increasing the strategic value of support organizations and reducing support inefficiencies that would otherwise constrain expanding Internet initiatives. |
| Offering Information Company has | |||
| Trading As | SPRT (NASNTL) | Industry | Internet (SIC 7389) |
| Type of Stock Offered | Common Shares | Filing Date | 2/18/00 |
| Domestic Shares Offered | 4,250,000 | Offer Date | 7/18/00 |
| Foreign Shares Offered | 0 | Filing Range | $11.00 - $13.00 |
| Company Shares | 4,250,000 | Offer Price | $14.00 |
| Selling Shrhldrs Shares | 0 | Gross Spread | $0.980 |
| Gross Proceeds | $59,500,000 | Selling | $0.580 |
| Expenses | - - | Reallowance | $0.100 |
| Post-IPO Shares | 33,420,000 | Employees | - - |
| Primary Underwriting Group | ||
| Underwriter Name | Participation | Underwriter Phone |
| CS First Boston | Lead Manager | (212) 325-2000 |
| Bear, Stearns & Co. Inc. | Co-manager | (212) 272-4850 |
| Chase H&Q; | Co-manager | (415) 439-3626 |
| Wit SoundView | Co-manager |
| Income Statement and Cash Flow Summary | |||||||
| Prior Audited Income |
Latest Unaudited Income | ||||||
| Full Year Audited Figures | - - Months Ending | ||||||
| Figures in U.S. millions except per share data | 12/31/98 | 12/31/99 | |||||
| Revenues | - | - | - | 0.018 | 3.315 | - | - |
| Income from Oper. | - | - | - | -2.804 | -14.464 | - | - |
| Net Income | - | - | - | -2.750 | -14.294 | - | - |
| E.P.S | - | - | - | -0.570 | -2.310 | - | - |
| Revenue Growth (%) | - | - | - | 18,316.667 | - | ||
| Net Income Growth (%) | - | - | - | - | - | ||
| Oper. Profit Margin (%) | - | - | - | - | - | - | - |
| Net Profit Margin (%) | - | - | - | - | - | - | - |
| Cash Flow - Oper. | -8.04 | - | - | ||||
| Cash Flow - Inv. | -8.68 | - | - | ||||
| Cash Flow - Fin. | 17.94 | - | - | ||||
| Balance Sheet Summary and Financial Ratios | |||||
| Balance sheet as of: 12/31/99 | Financial Ratios | ||||
| Total Assets | 17.53 | Current Assets | 16.39 | Current Ratio | 2.32 |
| Total Liab. | 30.78 | Current Liab. | 7.05 | Debt Ratio | 175.62% |
| Total Equity | -13.25 | Working Cap. | 9.34 | Debt to Equity Ratio | - |
| Cash | 4.02 | Return on Assets | - | ||
| Use Of Proceeds |
The proceeds from the proposed offering will be used for repayment of debt and general corporate purposes including working capital. |
| Legal Counsel Registrar Auditor | |
| Issuer's Law Firm | Pillsbury Madison & Sutro |
| Bank's Law Firm | Wilson, Sonsini, Goodrich & Rosati |
| Registrar/Transfer Agent | American Securities Transfer and Trust |
| Auditor | Ernst & Young |
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| Principal Shareholders | ||
| Name of Shareholder | % Owned Before | % Owned After |
| Entities affiliated with Spinnaker Founders Fund, L.P. | ||
| Entities affiliated with Softbank Technology Ventures IV | ||
| Entities affiliated with Accel VI L.P. | ||
| Note: represents ownership of 5% or more prior to the offering. | ||